Refund and Returns Policy

Refund & Return Policy

Effective Date: July 22, 2026

At Al Saddat, we are committed to delivering reliable ACH payment, e-payment, and IT services. As our offerings primarily consist of digital services and technology solutions, this Refund & Return Policy outlines the conditions under which refunds may be granted.

Digital Services

Our ACH payment, e-payment, software development, and IT consulting services are digital in nature and cannot be physically returned.

Once a service has been delivered or a project has commenced, it is generally considered non-returnable.

Subscription Services

If you subscribe to one of our recurring services, you may cancel your subscription at any time. Your subscription will remain active until the end of the current billing cycle, and no additional charges will be made after cancellation.

Refunds for partially used subscription periods are generally not provided unless required by applicable law.

Service Cancellation

Clients may request to cancel a service before work has started. If the service has not yet been initiated, a full or partial refund may be issued at our discretion.

If work has already begun, refunds will be based on the portion of the service that has been completed.

Failed or Duplicate Payments

If you believe you have been charged in error, experienced a duplicate payment, or encountered a failed transaction, please contact our support team immediately.

After verification, any eligible refund will be processed to the original payment method within the applicable banking timeframes.

Custom Software & IT Projects

Payments made for custom software development, website development, API integrations, or other customized IT services are generally non-refundable once development has started.

If a project is terminated before completion, any refund will be evaluated based on completed milestones and work already performed.

ACH Payment Transactions

Refunds for ACH payment transactions are subject to applicable banking regulations and the policies governing the payment network.

If an ACH transaction is disputed or processed incorrectly, our team will investigate the matter promptly and work with the relevant financial institutions to reach an appropriate resolution.

Processing Time

Approved refunds are typically processed within 5–10 business days, although the exact timeframe may vary depending on your bank or payment provider.

Non-Refundable Services

The following are generally non-refundable:

  • Completed ACH payment processing services

  • Payment gateway setup and integration fees

  • Software development services after work has started

  • IT consulting services already delivered

  • Custom development projects

  • Professional service fees

Contact Us

If you have any questions about this Refund & Return Policy or wish to request a refund, please contact us.

Al Saddat

Email: pine@alsaddat.com , miriclepage@hotmail.com

Phone: 469-882-7781